At a Glance
- Partner: Rove Concepts
- Dolly’s Offering: Tailored, flexible solutions for oversized and bulk deliveries.
- Impact on Rove Concepts: 31% increase in customer satisfaction; 93% five-star reviews.
- Dolly’s Unique Advantage: Nationwide network of 15,000+ drivers, cutting-edge technology, and timing and capacity flexibility.
Based in the Pacific Northwest, Rove Concepts emerged over a decade ago, aspiring to redefine furniture delivery standards for its extensive clientele. They needed a partner to help provide line haul shipments to multiple markets using a combination of local warehousing partners and the filling and unloading of storage units. Rove also needed help with return logistics.
Today, Dolly provides faster and better delivery with dynamic batching and routing and provides returned orders back to the origin warehouse. Ha Pham, a logistics manager at Rove Concepts, notes Dolly’s adaptable and motivated team helps to provide a higher level of delivery service in some of its largest markets. In addition, Dolly’s far reach and ability to service multiple markets allows the company to provide “a consistent level of customer service to more areas with permanent dedicated delivery teams.”
Since partnering with Dolly, Rove Concepts’ customer satisfaction score is up 31% with 93% of customers giving five-star reviews. Are you looking for final-mile logistics with a modern experience your customer will love? Explore how other DTC brands are leveling up their delivery experience with Dolly.
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