Tracking the final mile: Why real-time tracking is important for retail success

Featured in Retail Customer Experience. At the heart of every e-commerce business, setting up the right logistics system for processing and implementing deliveries is vital. As technology continues to improve, customers’ desires for deliveries match the need to know their packages’ locations. For any business to successfully carry out deliveries, efficient tracking is crucial. While … Read more

Surviving the Retail Flood: 6 Ways to Get Large & Bulky Items to Customers

Featured in Supply Chain Brain.  The coronavirus pandemic has kept everyone at home. Additionally, a reduction in commuting expenses and an injection of large sums of money into bank accounts (thanks to the federal government) has led to more disposable income. The result? More shoppers buying more things, especially large and bulky items. For many, … Read more

Why Customer Experience Matters: Lessons Learned

Featured in My Total Retail. With the onset of Covid-19, the world changed. As a result, businesses had to efficiently (and swiftly) pivot their planning to adapt to the new lifestyle everyone was now experiencing. During this period, retailers that could quickly and effectively shift strategies rose to the top. Additionally, those that enhanced their … Read more

Three Must-Meet Requirements for Successful Last-Mile Deliveries

Featured in Furniture Today. Shipping and logistic efficiency efforts have historically focused on getting products from warehouses to shipping distribution centers as quickly as possible, at the most affordable price. After that, the retailer relinquishes control to the shipping company. Last-mile delivery issues become the shipping company’s problem, not the retailer’s. Right? Unfortunately, it’s still … Read more

Same-Day vs Next-Day Delivery: Which is More Sustainable?

Featured on Freightwaves. The age of e-commerce has simplified many business processes, while also increasing their sophistication. This is definitely the case when it comes to product delivery, especially delivery of large, or bulky, items. When getting this larger inventory to customers, businesses commonly operate on a two-to-five day delivery system. Sometimes, deliveries can take … Read more