Featured in SupplyChainBrain. E-commerce sales were steadily increasing before 2020, but they absolutely exploded in the wake of COVID-19 and social distancing. For example, online consumer spending increased by 44% between 2019 and 2020, while online sales grew from 15.8% to 21.3% of total retail sales. Although this uptick is great news for retailers on … Read more
Even before the coronavirus pandemic impacted e-commerce storefronts (mostly positively) and brick-and-mortar establishments (not so much), retailers were focused on various strategies to adapt, survive and thrive in the face of fast-changing consumer preferences. However, the COVID-19 quarantines and shut-downs led to an essential realization: While not all consumers necessarily embraced online shopping, most really … Read more
Featured in My Total Retail, Supply & Demand Chain Executive, & Furniture Today. When it comes to same-day delivery solutions for big and bulky items, there’s a lot that can go wrong. But there is also a lot that can go right for those retailers who take the time to understand what their customers really … Read more
‘Tis the season: Whether you’re shopping for your family, friends, or yourself (because let’s face it: It’s always the season to #treatyoself), there’s no denying that Black Friday is imminent. But it turns out, the post-Thanksgiving shopping extravaganza isn’t a one-size-fits-all experience. Some items are definitely worth elbowing through the inevitable crowds for, while others … Read more