Featured in TotalRetail and RetailWit. Retail has significantly changed in recent years. Buyers were already moving away from in-person retailing before the pandemic hit, and it’s a shift that has picked up considerably since then. For those remaining brick-and-mortar stores, technical advances have been employed to keep customers happy — and keep coming back. Many … Read more
Featured in TotalRetail and FreightWaves. Today’s competitive retail landscape makes it imperative for retailers to prioritize the customer experience. With that in mind, delayed delivery schedules, damaged products, cumbersome tracking could turn customers away from your store. This, in turn, will take a toll on customer retention, brand reputation, and revenue. Whether you’re running an online store … Read more
Featured in SupplyChainBrain. A recent study by EY revealed that 25% of consumers consider slow delivery speeds as the most frustrating part of online shopping. The same study also found that one in five consumers believe they won’t forgive brands that don’t deliver on their promises. It also highlights the importance of prioritizing communication between the marketing … Read more
Featured in Furniture Today. The saying goes: It’s not how you start, it’s how you finish. This is true, especially when it comes to choosing your last-mile delivery service. Simply put, last-mile logistics are the final part of the delivery process. The last-mile phase starts from the distribution center or your store and concludes with … Read more
Featured in Supply Chain Brain. You have likely spent a lot of time and resources building an all-encompassing routed delivery operation. But as your business has grown, you have likely experienced setbacks, especially in recent years: clogged supply chains, increased consumer demand, and a backlog of orders and deliveries. And your inventory sits in warehouses … Read more
Featured in Freight Waves & Furniture Today. Routed delivery is integral to most, if not all, final-mile delivery operations. When delivering orders using a routed delivery method, the driver plans in advance by optimizing and sequencing their route. Allocated orders are dropped off in a way that’s efficient, effective, and strategically organized based on the … Read more