Direct-to-consumer (D2C) brands are becoming a major disruptor in a vast number of industries. In fact, total D2C ecommerce sales in the United States are expected to rise to $175 billion by 2023 from the current $151.2 billion, an anticipated jump of nearly 16% in just one year. The pandemic, in particular, accelerated the adoption … Read more
Featured in Retail TouchPoints The end goal of any business is selling and delivering products to match consumer expectations. These expectations, however, constantly change, requiring retailers to be flexible and adaptable, in turn. This is why routed delivery strategies are important for retailer success. Simply defined, routed deliveries optimize logistics channels to create the best in … Read more
Featured in RetailCustomerExperience. Social media has increasingly become the driving force in connecting businesses with their customers without anyone in the middle. Succeed, and companies can generate fast returns. Make a mistake, and would-be customers will know about it quickly and risk a company’s long-term reputation. There are many things direct-to-consumer (D2C) retailers can do to … Read more
Featured in TotalRetail and RetailWit. Retail has significantly changed in recent years. Buyers were already moving away from in-person retailing before the pandemic hit, and it’s a shift that has picked up considerably since then. For those remaining brick-and-mortar stores, technical advances have been employed to keep customers happy — and keep coming back. Many … Read more
Featured in TotalRetail and FreightWaves. Today’s competitive retail landscape makes it imperative for retailers to prioritize the customer experience. With that in mind, delayed delivery schedules, damaged products, cumbersome tracking could turn customers away from your store. This, in turn, will take a toll on customer retention, brand reputation, and revenue. Whether you’re running an online store … Read more
Featured in SupplyChainBrain. A recent study by EY revealed that 25% of consumers consider slow delivery speeds as the most frustrating part of online shopping. The same study also found that one in five consumers believe they won’t forgive brands that don’t deliver on their promises. It also highlights the importance of prioritizing communication between the marketing … Read more