Featured in SupplyChainBrain. Retailers have always had to deal with returns. However, with the steady rise of online sales, the amount of returned product is growing larger with each passing year. Costly and labor-intensive, growing returns have led to an unanticipated “supply chain stock factor” as businesses attempt to accept returned inventory. As a result, retailers … Read more
Featured in RetailCustomerExperience. Social media has increasingly become the driving force in connecting businesses with their customers without anyone in the middle. Succeed, and companies can generate fast returns. Make a mistake, and would-be customers will know about it quickly and risk a company’s long-term reputation. There are many things direct-to-consumer (D2C) retailers can do to … Read more
Featured in Freight Waves. Fast and high-quality product deliveries play an important role in enhancing the retail purchase experience. Whether you’re running an online store or a brick and mortar location, partnering with the right delivery provider is crucial. With ecommerce giants like Amazon offering reliable same-day or next day delivery options, modern-day retailers must adapt … Read more
Featured in TotalRetail and RetailWit. Retail has significantly changed in recent years. Buyers were already moving away from in-person retailing before the pandemic hit, and it’s a shift that has picked up considerably since then. For those remaining brick-and-mortar stores, technical advances have been employed to keep customers happy — and keep coming back. Many … Read more